At HAILONG Battery, we stand behind the quality and performance of our products, and we want to ensure that you have a worry-free experience with our eBike batteries. To demonstrate our commitment to your satisfaction, we offer the following warranty policy:
1. One Year Free Repair:
We provide a one-year warranty period for your HAILONG Battery from the date of purchase. Within this time frame, we will repair any manufacturing defects or quality issues free of charge. Our goal is to ensure that your battery operates flawlessly and delivers the power you need for your eBike adventures.
2. Life-Long Consultation:
We believe in building lasting relationships with our customers. Beyond the warranty period, HAILONG Battery offers life-long consultation services. If you have any questions, concerns, or need advice regarding your battery or eBike, feel free to reach out to us. Our experienced team is here to provide guidance and support to enhance your eBike journey.
3. Quality Assurance:
HAILONG Battery is dedicated to delivering top-quality products. If you encounter any quality issues with your battery upon receiving it, please notify us promptly. We are committed to resolving the problem and ensuring your battery functions as intended.
Please Note:
- This warranty policy covers manufacturing defects and quality issues. It does not apply to damages caused by misuse, mishandling, or accidents (man-made damage).
- To initiate a warranty claim or consultation, please contact our customer support team. We will guide you through the process and provide the necessary assistance.
- Warranty claims may require the return of the battery or specific components for inspection and repair.
At HAILONG Battery, your satisfaction and peace of mind are our priorities. We want you to enjoy the freedom and convenience of eBiking without worrying about the performance of your battery. Ride confidently with HAILONG Battery, and let us be your trusted partner on your eBike journey.